1/16/2008

USCIS is working to update the information currently on the website concerning receipt delays and change of address information to make it more clear. If a customer has a pending application but has not yet received a receipt notice they must call the national customer service number at 1-800-375-5283 to request a change of address. 

When the customer calls the national customer service number they should specifically state that they have a pending application, have not yet received a receipt notice but would like to change their address. They should also be prepared to tell the customer service representative when they mailed in their application. 

The customer service representative will then issue a service request which will be routed to a service center having jurisdiction over that application The applicant will receive a letter acknowledging the completion of their change of address request once his/her application is receipted and the change of address has been updated. 

Customers are required to complete a Form AR-11, notifying DHS that their address has changed. An AR-11 can be completed on-line without a receipt number.